Terms of Sale
These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.Oxamz.com (defined as the “Site”). The owner and operator of the Site is Oxamz website Owned By LAVIVA FZE company registered in the United Arab Emirates (“UAE”) under license number 7003046, with its office located at ground Floor, Mayfair Tower, Marasi Drive, Business Bay, Dubai, UAE- www.lavivagroup.com (“we”, “our” or “us”).
Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
DELIVERY OF YOUR ORDER
- Delivery Costs.The costs of delivery will be as displayed to you on our Site.
- Delivery Date.This information will be displayed to you on our Site.
- Delivery Delays:
- If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
- If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
- If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
- Delivery from Overseas.Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
- Title to Products.A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
- We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
- Return, Replacement & Exchange (Reason)
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.
- Return, Replacement & Exchange (Possibility)
Only in certain conditions. You have a right to return a product within fifteen (15) days of receipt of shipment.
- Return Condition
Product is unused, in original unbroken packaging and includes all tags.
For electronics, open products will be accepted if different from description or picture displayed.
Fashion. open packaging accepted if the product(s) still has the original tags
All other Categories. Only unbroken original packages including all accessories.
Non-returnable Products. Refer to product list in below point
- Non-returnable Products.You do not have a right to return, replace or exchange products in respect of:
- products that are classified as hazardous materials or use flammable liquids or gases;
- products that have been used or damaged by you or are not in the same condition as you received them;
- any consumable product which has been used or installed;
- products with tampered or missing serial numbers; or
- products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
- Contacting Us (arrange a Return, Replacement or Exchange).You may contact us through email, social media or live chat on the Site, or by calling our call center on +971 444 771 22
- Your Refund:
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order your order immediately prior to shipping for any reason.
- Refund Procedure.We will issue a refund to you depending on the method you used for payment, as follows:
If you paid by cash on delivery, we will issue a refund to your wallet; or
If you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
- Refund Timescale.
Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
If the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
If your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
If you have cancelled your order before shipping, an automated refund will be provided back to you.